Privacy Policy
Last Updated: [Insert Date]
This Privacy Policy explains how Claudina’s Janitorial LLC, doing business as Claudina’s Commercial Cleaning(“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, request a quote, contact us, schedule services, communicate with us, or otherwise interact with our business.
Our website is operated for commercial cleaning, janitorial, facility maintenance, porter services, and related service inquiries.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Company Information
Legal Name: Claudina’s Janitorial LLC
Business Name: Claudina’s Commercial Cleaning
Website: www.claudinascleaning.com
Legal / Privacy Contact Email: admin@claudinascleaning.com
Service Area: San Francisco Bay Area, California
2. Information We Collect
We may collect personal information directly from you, automatically through our website, or through third-party service providers that help us operate our business.
Personal Information You Provide to Us
When you complete a contact form, request a quote, schedule a consultation, call us, text us, email us, or request services, we may collect:
First and last name
Company name
Job title or role
Email address
Phone number
Business address or facility location
Billing address, if applicable
Facility type
Approximate square footage
Cleaning frequency requested
Preferred service schedule
Details about your cleaning needs
Any message or information you voluntarily submit
Business and Service Information
We may collect information related to the services you request or receive, including:
Quote requests
Service preferences
Facility requirements
Cleaning schedules
Service history
Customer communications
Payment status
Contract or proposal information
Payment Information
If payments are processed online or through a third-party payment provider, we may receive limited payment-related information, such as transaction status, billing details, or confirmation records. We do not intend to store full credit card numbers on our website.
Usage Data
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visit
Time spent on pages
Referring website
General location data derived from IP address
Other diagnostic or analytics data
SMS / Text Message Information
If you provide your mobile phone number and opt in to receive text messages from us, we may collect and use your number to send service-related communications, appointment reminders, quote follow-ups, customer support messages, and, where permitted, promotional messages.
Consent to receive SMS messages is not a condition of purchasing any service.
3. How We Collect Information
We may collect information when you:
Visit our website
Submit a quote request
Fill out a contact form
Call, email, or text us
Schedule a walkthrough or service
Subscribe to updates or promotions
Interact with our ads or social media pages
Communicate with our team
Engage with cookies, pixels, analytics, or similar technologies on our website
4. How We Use Your Information
We may use your personal information for the following purposes:
To respond to quote requests
To schedule consultations, walkthroughs, or services
To provide commercial cleaning and janitorial services
To communicate with you about your inquiry, account, quote, or service
To send appointment reminders or service updates
To prepare proposals, estimates, invoices, and service plans
To process payments and manage billing
To provide customer support
To improve our website, services, and customer experience
To monitor website performance and analytics
To personalize website content or advertising, where permitted
To send promotional communications, if you have not opted out
To comply with legal obligations
To protect our business, customers, employees, and website security
To prevent fraud, misuse, or unauthorized activity
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, analyze website traffic, improve user experience, and support advertising or remarketing campaigns.
Cookies may be:
Essential Cookies
These cookies are necessary for the website to function properly.
Functional Cookies
These cookies help remember preferences and improve your experience.
Analytics Cookies
These cookies help us understand how visitors use our website.
Advertising or Remarketing Cookies
These cookies may help us show relevant ads to visitors who have previously interacted with our website.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of the website may not function properly.
6. Analytics and Advertising Tools
We may use third-party tools to help us understand website traffic, improve our marketing, and communicate with prospective customers.
These tools may include, but are not limited to:
Google Analytics
Google Ads
Meta / Facebook Pixel
CRM or email marketing platforms
Website hosting and form providers
Call tracking or lead management tools
These third-party providers may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies.
7. Email Marketing
If you provide your email address, we may use it to send service-related messages, quote follow-ups, customer support communications, newsletters, promotions, or updates about Claudina’s Commercial Cleaning.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at:
Even if you opt out of marketing emails, we may still send transactional or service-related messages.
8. SMS Communications
By providing your mobile phone number and opting in, you agree to receive SMS text messages from Claudina’s Commercial Cleaning. These messages may include:
Quote follow-ups
Appointment reminders
Service updates
Customer support messages
Scheduling confirmations
Limited promotional messages, where permitted
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message. You may request help by replying HELP or contacting us at:
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes.
9. How We Share Information
We may share personal information only as necessary to operate our business, provide services, comply with legal obligations, or protect our rights.
We may share information with:
Service Providers
Companies that help us operate our website, process forms, manage customer communications, analyze traffic, provide advertising services, process payments, manage CRM systems, or perform other business functions.
Business Partners or Subcontractors
When necessary to fulfill a requested service, coordinate service delivery, or support your facility needs.
Legal or Regulatory Authorities
When required by law, subpoena, court order, government request, or legal process.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of business operations.
Professional Advisors
Such as attorneys, accountants, consultants, insurers, or auditors.
We do not knowingly sell personal information in the traditional sense of exchanging personal information for money.
However, some advertising or analytics tools may be considered “sharing” or “selling” under California privacy law depending on how they are configured. If applicable, California residents may have the right to opt out of such sharing.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Responding to inquiries
Providing services
Maintaining business records
Managing contracts, invoices, and payments
Resolving disputes
Complying with legal obligations
Improving our website and services
Protecting our business interests
Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
11. Security of Personal Information
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.
12. California Privacy Rights
If you are a California resident, you may have certain rights under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, if applicable.
These rights may include:
Right to Know
You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Access
You may request access to personal information we maintain about you.
Right to Delete
You may request that we delete personal information we collected from you, subject to certain exceptions.
Right to Correct
You may request that we correct inaccurate personal information.
Right to Opt Out of Sale or Sharing
You may request that we do not sell or share your personal information, if applicable.
Right to Limit Use of Sensitive Personal Information
If we collect sensitive personal information, you may have the right to limit certain uses of that information, where applicable.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
13. How to Exercise Your California Privacy Rights
To submit a privacy request, contact us at:
Please include:
Your full name
Email address
Phone number, if applicable
The nature of your request
Information needed to verify your identity
We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
14. Notice at Collection for California Residents
At or before the time we collect personal information, we may collect the following categories of information:
Category of Personal InformationExamplesPurposeIdentifiersName, email, phone number, business addressTo respond to inquiries, provide quotes, schedule services, communicate with youCommercial InformationServices requested, quotes, service historyTo provide cleaning services, manage customer relationships, prepare proposals and invoicesInternet or Network ActivityIP address, browser type, website usageTo improve the website, analyze traffic, secure the websiteGeolocation DataGeneral location from IP address, facility location you provideTo determine service area and prepare quotesProfessional or Employment InformationCompany name, job title, roleTo communicate with business contacts and decision-makersCommunicationsEmails, form submissions, text messagesTo manage requests, support, scheduling, and service communications
We use this information for the business purposes described in this Privacy Policy.
15. Do Not Sell or Share My Personal Information
Claudina’s Janitorial LLC does not knowingly sell personal information for money.
However, certain analytics or advertising tools may be considered “sharing” or “selling” under California privacy laws if they use personal information for cross-context behavioral advertising.
California residents may request to opt out by contacting:
If our website uses a cookie consent tool, you may also be able to manage advertising or tracking preferences directly through the website.
Where required, we will honor valid Global Privacy Control signals.
16. California Shine the Light Law
California residents with an established business relationship with us may request information once per calendar year about certain disclosures of personal information to third parties for their direct marketing purposes, if applicable.
To make such a request, contact:
17. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
18. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals.
Where legally required, we will honor applicable opt-out preference signals, such as Global Privacy Control.
19. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, social media pages, or payment providers.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
20. International Visitors
Our business is located in California, United States, and our website is intended primarily for users in the United States.
If you access our website from outside the United States, your information may be transferred to, processed, or stored in the United States, where privacy laws may differ from those in your jurisdiction.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Claudina’s Janitorial LLC
Doing business as Claudina’s Commercial Cleaning
Email: admin@claudinascleaning.com
Website: www.claudinascleaning.com